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Our founder has over 20 years of building inspection experience and with this comes the knowledge that there is no such thing as an error free-perfect inspector. |
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When managing large inspection related contracts, understanding this concept enables us to automate systems therefore to minimize the extent and effect or errors made by field inspectors and to reduce those errors to ones which have negligible affect if any. To do this you have to understand the errors to be expected. There are three main types!
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1. Inexperience errors
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| These are errors by honest inspectors who do not have the experience or training to identify the real issues they are looking for. They are still finding their way through the inspection systems and procedures, and in doing so miss key points of concern along the way. |
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2. Unscrupulous Errors
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| These are inspectors you eliminate from the outset! Having an intensive recruitment policy/program is critical to eliminate the hiring of unscrupulous inspectors. Background checks, drug testing, resume reviews is not enough. Inspectors who have slipped through the recruitment program should not slip though the quality assurance program. It does not take long for Google Earth inspectors to be red flagged and terminated. We operate under a zero tolerance program for any unethical practices. |
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3. Data Entry Mistakes
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| Like we said, there is no perfect error free inspector! Honest mistakes will be made, even by the most experienced inspector. Systems automation is the key to minimize these risks. |
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| Not withstanding the need for effective recruitment, training and management for all the staff and inspection teams up front, AmeriPro's post management quality assurance techniques are powered by a qualified and proven inspection management system. A qualified system will minimize these errors, by automating the inspection validations as part of the inspection report, red flag issues or inspectors and alert inspection managers and quality assurance personnel of potential issues with the submitted data immediately. |
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| An example is comparing the age of the roof, remaining functional life based on life cycle costing and the probability of replacement in the next five years. If all this data does not correlate, the inspector will not be able to submit the inspection report. To extend this validation, the in house quality assurance department will need additional backup information and photographs to validate cross referencing within the inspection report. |
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| AmeriPro, will put all inspections through our 100% quality assurance in-house review process. Every inspection report is audited and errors are sent back to the inspector for correction or additional information. We track errors and red flag inspections for re-inspection under our quality control re-inspection program. |
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| We also red flag inspectors for additional training based on error rates or termination! |
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| Our goal is to provide the most valid and informative report possible for our clients. |
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