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Here is an example of some of the performance measures we check as part of our inspection program. |
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1. Error Rate Reporting
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For example of this reporting review information provided under navigation link "Inspection Errors"
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2. Attic Access Reporting
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Having centralized data allows us to compare the percentage of attics being inspected overall against individual inspector's access ratings. Inspectors with lower ratings will be red flagged automatically for quality control purposes. This is a small way to ensure attics are being access and reported properly.
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3. Customer Service Rating Index
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At AmeriPro, we know it is extremely important for our inspectors to be not only technical savvy but also customer friendly. It is for this reason we have developed a "Customer Service Rating Index" for each homeowner to use once the inspection is complete. Clients are prompted via automated emails and links to log in and complete this customer service survey which is point rated. The goal is to catalog the inspector's ability to deliver the service aspect we expect. The results are percentage based, and will be compared to the overall company. Customer satisfaction rating index numbers / percentages below a certain parameter will red flag an under performing inspector.
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4. Production Reporting
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Managing turnaround times, scheduling issues and quality of data is all part of our production reporting.
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5. Client Queries / Concerns
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This is crucial and involves the cataloging and tracking of all customer service requests and concerns from our web application and call center. All are tracked back to the online inspector file and all are closed out within the shortest possible time period, to enhance the service delivery of our company.
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| The above are only examples of the detail we go to, so as to provide the most valid inspection report possible for all our clients from both a technical and service perspective. |